# Diploma in Front Office Management — School of Hospitality & Management, Durgapur

Source: https://shmedu.in/courses/diploma-in-front-office-management

- Programme: Diploma in Front Office Management
- Level: Diploma
- Duration: Diploma
- Field: Hotel and hospitality management
- Fee: Quoted by the admissions team on enquiry
- Location: Rajbandh, Near Banakali Mandir, Durgapur 713212, West Bengal, India
- Mode: On campus, full time
- Eligibility: Completion of 10+2 from any recognised board, in any stream. No entrance examination and no prior experience required. Students returning to education after a gap are regularly admitted.

## Overview

The Diploma in Front Office Management is the College's fastest route into hotel reception and guest-facing work. It exists for students who want to be employable in about a year rather than spend three years covering every department.

Everything in the programme is chosen for whether it appears in the job. Students learn the reservation cycle end to end, how to take and amend a booking, how to check a guest in and out cleanly, how to raise and settle a bill, and how to work the property management software a hotel actually uses. The training is practical and repetitive by design, because speed and accuracy at a desk come from repetition, not from theory.

The second half of the diploma concentrates on the guest rather than the system. Telephone manner, desk etiquette, handling a queue without losing composure, dealing with a complaint at the point it is made, and the grooming and presentation standards front-of-house work requires. Spoken English is practised throughout, since it is usually the single biggest factor in whether a candidate is hired at the desk.

Students complete structured industry training as part of the diploma, so they finish with real desk hours behind them. For many, this is the qualification that gets them into a hotel; several go on to add the postgraduate front office programme later while already working.

## Who it is for

School leavers and career changers who want to be working in a hotel within about a year, and who prefer practical, job-shaped training to a longer academic route.

## What you study

- **Reservations** — Taking, amending and confirming bookings, and managing the reservation cycle.
- **Reception & Cashiering** — Check-in, check-out, billing, settlement and shift handover.
- **PMS Software Training** — Practical work on the property management system used at a live front desk.
- **Guest Handling** — Telephone manner, queue management, complaint handling at the point of contact.
- **Grooming & Spoken English** — Presentation standards and the spoken communication front-of-house requires.
- **Industry Training** — Structured placement building real hours on a working desk.

## Careers this leads to

- Front Desk Associate
- Reservations Assistant
- Guest Service Associate
- Reception Executive
- Hotel Cashier
- Concierge Assistant

## Programme highlights

- Reception & Reservations
- Guest Relations
- PMS Software Training
- Placement Support

## How to apply

Enquire at https://shmedu.in/admissions or call +91 76990 01136. No entrance examination is required.