# Post Graduate Programme in Front Office Management — School of Hospitality & Management, Durgapur

Source: https://shmedu.in/courses/post-graduate-programme-in-front-office-management

- Programme: Post Graduate Programme in Front Office Management
- Level: Post Graduate
- Duration: PG Programme
- Field: Hotel and hospitality management
- Fee: Quoted by the admissions team on enquiry
- Location: Rajbandh, Near Banakali Mandir, Durgapur 713212, West Bengal, India
- Mode: On campus, full time
- Eligibility: A bachelor degree in any discipline from a recognised university. No prior hotel experience is required. There is no entrance examination; admission is by application and a counselling discussion.

## Overview

Front office is the department a guest meets first and remembers longest, and it is also where a hotel's revenue decisions are executed daily. This Post Graduate Programme prepares graduates to run that department rather than simply work in it.

The operational core covers reservations, arrivals and departures, room allocation, billing and night audit, worked on property management systems rather than described in the abstract. Students learn how an overbooking is managed, how a walk-in is priced, how a group booking blocks inventory, and what actually happens when a guest arrives at midnight to a room that is not ready.

Above that sits the commercial layer that distinguishes a postgraduate programme from a diploma: room inventory and rate management, occupancy and average rate as levers rather than statistics, upselling at the desk, and the reasoning behind selling the same room at different prices on different days.

The third strand is guest experience — recognition, loyalty handling, complaint ownership and the judgement to decide when a rule should be bent. Communication and grooming are taught to the standard front-of-house demands. An industry internship places students on a live desk, which is where composure under pressure is either developed or exposed. Graduates typically enter at front office executive or guest relations level with a route toward duty management.

## Who it is for

Graduates who are comfortable dealing with people directly and want a management-track entry into hotel front office, reception and guest relations.

## What you study

- **Front Office Operations** — Reservations, arrivals and departures, room allocation, billing and night audit.
- **Property Management Systems** — Hands-on work with the software used to run a live front desk.
- **Revenue & Inventory** — Room inventory, rate management, occupancy and average rate as commercial levers.
- **Guest Relations** — Recognition, loyalty handling, complaint ownership and service recovery.
- **Communication & Presentation** — Spoken English, telephone and desk etiquette, and front-of-house grooming.
- **Industry Internship** — Supervised placement on a working hotel front desk.

## Careers this leads to

- Front Office Executive
- Guest Relations Executive
- Reservations Executive
- Duty Manager (Trainee)
- Reception Supervisor
- Revenue Assistant

## Programme highlights

- Front Office Leadership
- Revenue Management
- Guest Experience
- Industry Internship

## How to apply

Enquire at https://shmedu.in/admissions or call +91 76990 01136. No entrance examination is required.