Post Graduate Programme in Front Office Management in Durgapur
Master front office operations, revenue management and guest relations at a managerial level.
About the Post Graduate Programme in Front Office Management
Front office is the department a guest meets first and remembers longest, and it is also where a hotel's revenue decisions are executed daily. This Post Graduate Programme prepares graduates to run that department rather than simply work in it.
The operational core covers reservations, arrivals and departures, room allocation, billing and night audit, worked on property management systems rather than described in the abstract. Students learn how an overbooking is managed, how a walk-in is priced, how a group booking blocks inventory, and what actually happens when a guest arrives at midnight to a room that is not ready.
Above that sits the commercial layer that distinguishes a postgraduate programme from a diploma: room inventory and rate management, occupancy and average rate as levers rather than statistics, upselling at the desk, and the reasoning behind selling the same room at different prices on different days.
The third strand is guest experience — recognition, loyalty handling, complaint ownership and the judgement to decide when a rule should be bent. Communication and grooming are taught to the standard front-of-house demands. An industry internship places students on a live desk, which is where composure under pressure is either developed or exposed. Graduates typically enter at front office executive or guest relations level with a route toward duty management.
Who this course is for
Graduates who are comfortable dealing with people directly and want a management-track entry into hotel front office, reception and guest relations.
Eligibility for the Post Graduate Programme in Front Office Management
A bachelor degree in any discipline from a recognised university. No prior hotel experience is required. There is no entrance examination; admission is by application and a counselling discussion.
What you will study
Careers after the Post Graduate Programme in Front Office Management
The College provides assured placements to students through its dedicated placement cell and employer network.
Programme highlights
- Front Office Leadership
- Revenue Management
- Guest Experience
- Industry Internship
Enquire about the Post Graduate Programme in Front Office Management
Tell us a little about yourself and an admissions counsellor will call you back with eligibility, fees and the next intake date for this programme.